BPMN Actions

BPMN Actions

Below the main BPMN actions:

1 - Create entity
2 - Update entity
3 - Delete entity
4 - Send notification
5 - Send email
6 - Send newsletter
7 - Create PDF
8 - Reset dynamic form
9 - Cycle rows
10 - Reset conditional fields
11 - Link entities
12 - Link static entities
13 - Transfer relations
14 - Insert table row
15 - Call external Web service
16 - Cycle Related Record


1 - Create entity:
This action allows to create record of system entities (standard or custom).
You can set a static or dynamic value for each one field (you can select values from involved process entities).

2 - Update entity:
This action allows to update an involved process entity or related ones.
You can set static or dynamic value for each one field (you can select values from involved process entities).

3 - Delete entity:
This action allow to delete a dynamic entity, an involved process entity.
This action is used in conversion processes cases, ex. conversion from lead to contact/account (deleting lead after the conversion) or in error cases, ex. re-planning of activities with creation of new entities and deleting the old ones.

4 - Send notification:
This action allow to send internal notification to the system users.
It's possible to set a specific text with static/dynamic data and relate entity. Besides, you can set the email parameters for the users that use email notification and not internal ones (you can change this settings into the user preference).

5 - Send email:
This action allows to send email with static/dynamic data.
It's possibile to set a static/dynamic sender email address (you can select email fields from involved process entities).
The same configuration is available for the email recipients (ex. record assigned user email , involved process partecipants, ecc).
Besides, you can relate the email to an involved process entity (or related ones). In this case, it will be possible to see a new message into the related list.
In the body message you can insert static/dynamic values and other general functions like current date/time, desired entity link (internal one for users or external one for portal customers).

6 - Send newsletter:
This action allow to send newsletter, so a massive email to pre-selected recipients. These ones can be static addresses or chosen from involved process entities, system targets.
It's possibile to set sender email address and name (alias), default template and a campaign (existing or new one)

7 - Create PDF:
This action allow to create a PDF document using an existing template.
It's possibile to select the PDF entity, desired template, the entity to relate document, language, assigned user and document folder.