# 2.1 How to set up a Knowledge Bot

**Step 1**  
Select the source from which to import the data that will be inserted into the Knowledge Bot stream. You can choose between: import from file, database, external systems or saved records.

[![image-1674139849961.png](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/scaled-1680-/image-1674139849961.png)](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/image-1674139849961.png)

**Step 2**  
At this point you will have to configure some records such as keywords, category and synonyms.

[![image-1674139884053.png](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/scaled-1680-/image-1674139884053.png)](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/image-1674139884053.png)

**Step 3**  
Once you have completed all the necessary steps, wait for the Chatbot's completion notification.

[![image-1674139908739.png](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/scaled-1680-/image-1674139908739.png)](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/image-1674139908739.png)

**Step 4**  
Once the Chatbot is configured, you will be able to preview and then download it directly from your Klondike installation.

[![image-1674140230353.png](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/scaled-1680-/image-1674140230353.png)](https://usermanual.vtenext.com/uploads/images/gallery/2023-01/image-1674140230353.png)

**Knowledge Bots** improve productivity and business efficiency. In fact, employees are freed from providing the same answers to similar questions, thus being able to concentrate on other high value-added activities.

By quickly helping users who need to get a quick answer to their question, customer service will be improved and there will be a considerable saving of time both for those asking the questions and for those providing the answer.

**What are the benefits of a Knowledge Bot?**

- Optimization and autonomy in response times, thanks to a service available 24/7, and increased response rate.
- Direct interaction with users, who will feel more involved and satisfied.
- Improved customer satisfaction thanks to quick answers to their questions.
- Personalized corporate communication with users who will develop a form of loyalty with the brand.
- Save time and money by automating common questions.
- Increased sales, with customers following a natural path to conversion.
- Multilingual support which will increase your potential customer base.