Popup Anatomy

Regardless of the call scenario, the TeamsPhone Plugin popup uses the same basic structure.
Status indicator: a flashing green dot appears in the upper-left corner. It is only a visual element and is not synchronised with the real call status in Microsoft Teams.
Header: displays the matched record name and recognised phone number.
Quick Actions: expands the popup to show configured fields, linked records, and role-specific action buttons.
Minimise: reduces the popup to a small icon without losing its information.
Close: closes the popup after confirmation. Closing the popup does not end the Microsoft Teams call.