10.4 Activity tracking
Tracking is useful for always storing and monitoring the time invested on your customers for any kind of activity. The tool is present in the Company, Contact, Ticket sheet and in email (Messages module), in the form of the Play, Pause and Stop buttons.
As soon as you start tracking, the system counts the time that elapses until it stops. It is also possible to pause the tracking so as not to count any suspensions.
At the end, the creation of a calendar event (Track) or a linked event plus associated Ticket (Track and Ticket) is proposed. Activities created in this mode take on the Track type and can then be reported.
Please note that the tracking tool can only be activated for one entity at a time.