10 After-sales: trouble tickets and activity tracking

The after-sales phase is focused on customer support and requires:

The HelpDesk module is based on tickets. The ticket represents the request of a customer referring to a purchased product/service that can be associated with various other vtenext entities (Calendar, Accounts, etc.).

For example:

vtenext also offers a FAQ system in which a list of questions and answers for each product/service is available in order to provide guidelines and first level support.

The most common tickets can be managed through the FAQ system.


Revision #1
Created 25 May 2022 17:25:43 by Alberto
Updated 6 June 2022 12:30:15 by Alberto