10.2 Timecards It is possible to associate resolution actions with the tickets. This is a second level of detail, if a ticket requires more actions for the problem to be resolved. Date Date of intervention Assigned to User or group of users Unit number Number of units involved in the intervention Time Time spent Product Link to the product concerned Ticket Reference Ticket Create Timecard If active, it allows you to create a new Intervention upon saving Change Status Change reported ticket status Assign ticket to Allows you to reassign the reported ticket The sum of the duration of Interventions relating to any given ticket is shown in the Hours or Days field of the ticket.