**Message Queue**
| emails that have not yet been sent (when sending is complete, this column must be blank)
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**Sent messages**
| correctly sent and received emails
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**Viewed Messages**
| for each opened email: number of times the email has been opened, date and time of first and latest opening, link to recipient’s record
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**Tracked Link**
| if there are any links in the body of the email, the system tracks the number of clicks by each recipient for each link
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**Unsubscribes**
| recipients who clicked the unsubscribe link
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**Bounced Messages**
| emails sent but not received by the recipient (due to unresponsive server, full mailbox…)
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