# 3.3 Contacts Contacts contains the lists of the physical persons with whom relations have been established: - account contact persons (customers, partners, or other type); - private customers (or potentials) who generally come from a lead conversion; - vendor contact persons. [![3.3 [1].png](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/scaled-1680-/3-3-1.png)](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/3-3-1.png) It is preferable to create a new contact from a lead as described above; however it may sometimes be necessary to add a new contact directly. In this case, always click on the [![create_button.png](https://usermanual.vtenext.com/uploads/images/gallery/2020-05-May/scaled-840-0/create_button.png)](https://usermanual.vtenext.com/uploads/images/gallery/2020-05-May/create_button.png) button [![3.3 [2].png](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/scaled-1680-/3-3-2.png)](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/3-3-2.png) **Below some relevant fields in Contacts:**
**Report to** | Link to another contact, e.g. superior in the company. |
**Do Not Call** | Tick the flag if you want the contact to not be called; this is for simple information purposes and is not linked to automatic functions or blocks. |
**User Portal** | Enables the contact to access the vtenext Customer Portal (see dedicated chapter): when the contact is saved, the system will send an email with the credentials. |
**Support Start and End Date** | Defines the vtenext Customer Portal access expiry date. |
**Lock Automatic Emails** | Allows you to not send notifications of opening and ticket management to the email linked to the contact |