# 15.4 Synchronizations

From vtenext settings the crm synchronization function can be accessed with other applications. The synchronizable platforms available are as follows:

- VTENEXT
- Hubspot
- Jira
- Magento
- PrestaShop
- Salesforce
- Shopify
- SuiteCRM
- vtiger
- WooCommerce
- Zapier
- ZenDesk
- 

The synchronizable modules are different and based on the chosen platform. The following diagram summarizes which modules can be synchronized.

<table border="1" cellpadding="0" cellspacing="0" class="t1" id="bkmrk-vista-calendario-di-" style="height: 293px; background-color: #ebf7ff; width: 809px;"><tbody><tr><td style="width: 337px;">**VTENEXT**</td><td style="width: 472px;">- HelpDesk
- Accounts
- Contacts
- FAQ
- Providers
- Assets
- Leads
- ProjectTask
- Potentials
- ProjectPlan
- Products
- Services
- TicketComments
- Users

</td></tr><tr><td class="td1" style="width: 337px;" valign="top">**Hubspot (only cloud version)**

</td><td class="td1" style="width: 472px;" valign="top">- Trouble Ticket
- Accounts
- Contacts
- Potentials
- Targets
- Users

**<span style="color: #ff0000;">\*</span>**record deletions from Hubspot to vtenext are not covered

**N.B.** The "scopes". The crm indicates to insert the following "scopes":

[![image-1663685096632.png](https://usermanual.vtenext.com/uploads/images/gallery/2022-09/scaled-1680-/image-1663685096632.png)](https://usermanual.vtenext.com/uploads/images/gallery/2022-09/image-1663685096632.png)

<span style="color: #ff6600;">**ATTENTION:**</span> it is essential to select exactly those indicated, otherwise the synchronization will not work!

</td></tr><tr><td class="td1" style="width: 337px;" valign="top">**Salesforce**

</td><td class="td1" style="width: 472px;" valign="top">- Trouble Ticket
- Ticket Comments
- Ticket Attachments
- Emails
- Accounts
- Campaigns
- Contacts
- Installations
- Leads
- Potentials
- Products**<span style="color: #ff0000;">\*</span>**
- Users

</td></tr><tr><td class="td1" style="width: 337px;" valign="top">**SuiteCRM (only on-premise version)**

</td><td class="td1" style="width: 472px;" valign="top">- Trouble Ticket
- Accounts
- Campaigns
- Contacts
- Installations
- Leads
- Potentials
- Products**<span style="color: #ff0000;">\*</span>**
- Users

**<span style="color: #ff0000;">\*</span>**images are not imported

</td></tr><tr><td class="td1" style="width: 337px;" valign="top">**Jira (only cloud version)**

</td><td class="td1" style="width: 472px;" valign="top">- Trouble Ticket
- Project Tasks
- Projects
- Ticket Comments
- Users

</td></tr><tr><td style="width: 337px;">**vtiger (only cloud version)**

</td><td style="width: 472px;">- Trouble Ticket
- Accounts
- Contacts
- Vendors
- Installations
- Leads
- Potentials
- Products**<span style="color: #ff0000;">\*</span>**
- Services
- Users

**<span style="color: #ff0000;">\*</span>**images are not imported

</td></tr><tr><td style="width: 337px;">**Magento (only on-premise version 2.4.0)**

</td><td style="width: 472px;">- Accounts
- Currencies
- Sales Orders
- Products**<span style="color: #ff0000;">\*</span>**
- Configurable products
- Taxes

**<span style="color: #ff0000;">\*</span>**images are not imported

</td></tr><tr><td style="width: 337px;">**Prestashop (only on-premise version 1.7.6.7)**

</td><td style="width: 472px;">- Accounts
- Currencies
- Sales Orders
- Products**<span style="color: #ff0000;">\*</span>**
- Configurable products
- Taxes

**<span style="color: #ff0000;">\*</span>**images are not imported

</td></tr><tr><td style="width: 337px;">**Shopify (only cloud version 2019-20)**

</td><td style="width: 472px;">- Accounts
- Currencies
- Sales Orders
- Products**<span style="color: #ff0000;">\*</span>**
- Configurable products

**<span style="color: #ff0000;">\*</span>**images are not imported

**ATTENTION**: To synchronize Shopify products, it is necessary to also set up the **Configurable Products** module in the configuration.

</td></tr><tr><td style="width: 337px;">**WooCommerce (only on-premise version 4.4.0)**

</td><td style="width: 472px;">- Accounts
- Currencies
- Sales Orders
- Products**<span style="color: #ff0000;">\*</span>**
- Configurable products
- Taxes

**<span style="color: #ff0000;">\*</span>**images are not imported

</td></tr><tr><td style="width: 337px;">**Zapier**</td><td style="width: 472px;">**PAY ATTENTION: T**o properly set up the Zapier connector, it's essential to carefully read the ZAPIER MANUAL provided in Chapter 15.7.

FOTO

</td></tr><tr><td style="width: 337px;">**Zendesk**

</td><td style="width: 472px;">- Trouble Ticket
- Accounts
- Ticket Comments
- Ticket Attachments
- Users

</td></tr></tbody></table>

When accessing the configuration page from SETTINGS &gt; BUSINESS PROCESS MANAGER &gt; SYNCHRONIZATIONS the synchronization to be set and towards which system can be configured with a few simple steps. The page is identical to the page shown in the image below.

[![15.4 [1].png](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/scaled-1680-/tCK15-4-1.png)](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/tCK15-4-1.png)

*View of the synchronizations configuration page*

**Configuration**

1. The first required action is to choose the **External system** in the available drop-down menu
2. Specify the **Instance address** to which you wish to connect (where required)
3. Now choose the required synchronization modules from those available and take them to the **Selected modules** column by means of the right-pointing arrow
4. Once the operation in step 3 has been completed, a popup will open in which you can select the synchronization method for each of the selected modules (see example in the image below)  
      
    [![15.4 [2].PNG](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/scaled-1680-/7LZ15-4-2.PNG)](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/7LZ15-4-2.PNG)  
    *View of the synchronization configuration of the Trouble Ticket module selected in point 3*
5. Enter the authentication data, stating the authentication mechanism **Type**, **Username** and **Password** for login. By clicking on the ![](https://usermanual.vtenext.com/uploads/images/gallery/2021-03-Mar/scaled-840-0/image-1616147127331.png) icon it is possible to have further information to retrieve the data to be entered in the username and password that differ for each synchronizable platform.

[![image-1616160325840.png](https://usermanual.vtenext.com/uploads/images/gallery/2021-03-Mar/scaled-840-0/image-1616160325840.png)](https://usermanual.vtenext.com/uploads/images/gallery/2021-03-Mar/image-1616160325840.png)

**N.B.:** synchronization occurs in accordance with the interval set for the crons, which is every minute by default, but which can be subject to variation depending on the number of synchronizations set, other cron processes, and the machine workload.