# 10.5 Services Contract

In vtenext there is the SERVICE CONTRACTS module dedicated to the management of a service sold to a customer, which tracks the provision of the service during the time provided for by the contract.  
For example, if you sell a 20-hour service package valid for 1 year, here you can create a package dedicated to the specific client by entering dates and total number of hours, and track the hours through linked tickets.

<table border="1" cellpadding="0" cellspacing="0" class="t1" id="bkmrk-campo-descrizione-cr" style="width: 100%; background-color: #ebf7ff;"><tbody><tr style="height: 35px;"><td class="td1 align-center" style="width: 124.545px; height: 35px; vertical-align: middle;" valign="top">**Field**

</td><td class="td1 align-center" style="width: 250px; height: 35px; vertical-align: middle;" valign="top">**Description**

</td><td class="td1 align-center" style="width: 430.909px; height: 35px; vertical-align: middle;" valign="top">**Insertion Criterion**

</td></tr><tr style="height: 59px;"><td class="td1" style="width: 124.545px; height: 59px; vertical-align: middle;" valign="top">**Due date**

</td><td class="td1" style="width: 250px; height: 59px; vertical-align: middle;" valign="top">End date of contract service

</td><td class="td1" style="width: 430.909px; height: 59px; vertical-align: middle;" valign="top">When the status is set on Complete, or when the units used reach or exceed the total units

</td></tr><tr style="height: 59px;"><td class="td1" style="width: 124.545px; height: 59px; vertical-align: middle;" valign="top">**Planned Duration**

</td><td class="td1" style="width: 250px; height: 59px; vertical-align: middle;" valign="top">Period in days in which the service is planned

</td><td class="td1" style="width: 430.909px; height: 59px; vertical-align: middle;" valign="top">When saving the record

</td></tr><tr style="height: 59px;"><td class="td1" style="width: 124.545px; height: 59px; vertical-align: middle;" valign="top">**Current Duration**

</td><td class="td1" style="width: 250px; height: 59px; vertical-align: middle;" valign="top">Actual period used (in days)

</td><td class="td1" style="width: 430.909px; height: 59px; vertical-align: middle;" valign="top">When saving the record or when the unit used is updated

</td></tr><tr style="height: 59px;"><td class="td1" style="width: 124.545px; height: 59px; vertical-align: middle;" valign="top">**Progress**

</td><td class="td1" style="width: 250px; height: 59px; vertical-align: middle;" valign="top">Percentage progress of the service

</td><td class="td1" style="width: 430.909px; height: 59px; vertical-align: middle;" valign="top">When saving the record or when the unit used is updated

</td></tr><tr style="height: 82px;"><td class="td1" style="width: 124.545px; height: 82px; vertical-align: middle;" valign="top">**Related to**

</td><td class="td1" style="width: 250px; height: 82px; vertical-align: middle;" valign="top">Connection to company or contact

</td><td class="td1" style="width: 430.909px; height: 82px; vertical-align: middle;" valign="top">Upon creation, manual if you create from scratch, auto-completed if you generate the service from a connected module. Priority is given to Accounts

</td></tr><tr style="height: 106px;"><td class="td1" style="width: 124.545px; height: 106px; vertical-align: middle;" valign="top">**Tracking unit**

</td><td class="td1" style="width: 250px; height: 106px; vertical-align: middle;" valign="top">Calculated on the basis of the units used

</td><td class="td1" style="width: 430.909px; height: 106px; vertical-align: middle;" valign="top">When the contract service is added from invoice, quote,  
sales/purchase order, the monitoring unit is the one used in the service on the product line

</td></tr><tr style="height: 59px;"><td class="td1" style="width: 124.545px; height: 59px; vertical-align: middle;" valign="top">**Total Units**

</td><td class="td1" style="width: 250px; height: 59px; vertical-align: middle;" valign="top">Number of units provided for in the contract

</td><td class="td1" style="width: 430.909px; height: 59px; vertical-align: middle;" valign="top">Automatically reports the value of the No. of units field of the connected service

</td></tr><tr style="height: 59px;"><td class="td1" style="width: 124.545px; height: 59px; vertical-align: middle;" valign="top">**Used Unit**

</td><td class="td1" style="width: 250px; height: 59px; vertical-align: middle;" valign="top">Number of units used so far

</td><td class="td1" style="width: 430.909px; height: 59px; vertical-align: middle;" valign="top">Scaled from the related tickets according to the time used on each ticket in closed state

</td></tr><tr style="height: 59px;"><td class="td1" style="width: 124.545px; height: 59px; vertical-align: middle;" valign="top">**Residual Units**

</td><td class="td1" style="width: 250px; height: 59px; vertical-align: middle;" valign="top">Difference between total units and used units

</td><td class="td1" style="width: 430.909px; height: 59px; vertical-align: middle;" valign="top">Self-generated

</td></tr></tbody></table>

[![Service Contract.png](https://usermanual.vtenext.com/uploads/images/gallery/2022-02/scaled-1680-/service-contract.png)](https://usermanual.vtenext.com/uploads/images/gallery/2022-02/service-contract.png)