10.5 Services Contract

In vtenext there is the SERVICE CONTRACTS module dedicated to the management of a service sold to a customer, which tracks the provision of the service during the time provided for by the contract.
For example, if you sell a 20-hour service package valid for 1 year, here you can create a package dedicated to the specific client by entering dates and total number of hours, and track the hours through linked tickets.
Field
Description
Insertion Criterion
Due date
End date of contract service
When the status is set on Complete, or when the units used reach or exceed the total units
Planned Duration
Period in days in which the service is planned
When saving the record
Current Duration
Actual period used (in days)
When saving the record or when the unit used is updated
Progress
Percentage progress of the service
When saving the record or when the unit used is updated
Related to
Connection to company or contact
Upon creation, manual if you create from scratch, auto-completed if you generate the service from a connected module. Priority is given to Accounts
Tracking unit
Calculated on the basis of the units used
When the contract service is added from invoice, quote,
sales/purchase order, the monitoring unit is the one used in the service on the product line
Total Units
Number of units provided for in the contract
Automatically reports the value of the No. of units field of the connected service
Used Unit
Number of units used so far
Scaled from the related tickets according to the time used on each ticket in closed state
Residual Units
Difference between total units and used units
Self-generated