Configuring the Plugin on VTENEXT

In the Admin Settings Panel, a dedicated section will be available with the following parameters:
WASB Token: Provided by BPMConsulting, necessary for synchronization.
VTENEXT reference user: The same user used in the WASB plugin.
Automatic Ticket Creation: If enabled, a ticket is opened for each received conversation. If a ticket is already open for the same user, the conversation is linked to it.
Default Prefix: Allows setting "+" or "00" as the international prefix for received phone numbers.
Time Window: Defines the time frame (in days) for synchronizing contacts and messages based on the last modification date.
Cron Jobs: Allows setting synchronization frequency for:
Automatic retrieval of contacts, messages, and templates from WASB.
Automatic closure of conversations after 24 hours of creation (as per Meta’s billing model).