vtenext Processes

Three complete VTENEXT processes are available on www.bpmconsulting.it, associated with the following modules:
Ticket Management Process – TICKET MODULE
Automatically sends a comment through the WASB channel.
Checks if an active conversation is linked to the ticket; otherwise, it uses the associated Utility Template to send a message to the customer.
Message Sending from WASB Conversation – WASB CONVERSATIONS MODULE
Sends a message within an existing conversation.
Contact Record Creation Process – CONTACTS MODULE
Sends contact record data directly to WASB.