# 3.14 Trouble Tickets

<span style="color: #444444;"><span lang="en-GB">The Help Desk module contains all the Trouble Tickets opened by customers or internally by the Technical Support staff.</span></span> <span style="color: #444444;"><span lang="en-GB">They can be related to Companies/Contacts,</span></span> <span style="color: #444444;"><span lang="en-GB">a Product,</span></span> <span style="color: #444444;"><span lang="en-GB">Project, or Project Activity.</span></span>

[![3.14 [1].PNG](https://usermanual.vtenext.com/uploads/images/gallery/2022-07/scaled-1680-/3-14-1.PNG)](https://usermanual.vtenext.com/uploads/images/gallery/2022-07/3-14-1.PNG)  
*Trouble Tickets detail*

<span style="color: #444444;"><span lang="en-GB">In a Ticket display view there is an area for signing by the customer. This serves for the creation of an Intervention Report that can be sent to the customer in PDF format, containing all the Ticket data including the signature (as shown below).</span></span>

[![image-1657553578664.png](https://usermanual.vtenext.com/uploads/images/gallery/2022-07/scaled-1680-/image-1657553578664.png)](https://usermanual.vtenext.com/uploads/images/gallery/2022-07/image-1657553578664.png)

*Ticket Signature detail*

[![3.14 [2].PNG](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/scaled-1680-/3-14-2.PNG)](https://usermanual.vtenext.com/uploads/images/gallery/2022-06/3-14-2.PNG)  
*Ticket Signature Window detail*

<table border="1" id="bkmrk-schema-di-organizzaz" style="border-collapse: collapse; width: 100%; height: 232px;"><tbody><tr style="height: 29px;"><td class="align-center" colspan="3" style="width: 33.3333%; height: 29px;">**Organizational layout of related modules** </td></tr><tr style="height: 29px;"><td class="align-center" style="width: 33.3333%; height: 29px;">Comments</td><td class="align-center" style="width: 33.3333%; height: 29px;">Conversations</td><td class="align-center" style="width: 33.3333%; height: 29px;">Notes</td></tr><tr style="height: 29px;"><td class="align-center" style="width: 33.3333%; height: 29px;">PDF Maker</td><td class="align-center" style="width: 33.3333%; height: 29px;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;">Messages</span></td><td class="align-center" style="width: 33.3333%; height: 29px;">Activities (Calendar)</td></tr><tr style="height: 29px;"><td class="align-center" style="width: 33.3333%; height: 29px;">Tasks (Calendar)</td><td class="align-center" style="width: 33.3333%; height: 29px;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;">Documents</span></td><td class="align-center" style="width: 33.3333%; height: 29px;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;">Services</span></td></tr><tr style="height: 29px;"><td class="align-center" style="width: 33.3333%; height: 29px;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;">Service Contracts</span></td><td class="align-center" style="width: 33.3333%; height: 29px;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;">Installations</span></td><td class="align-center" style="width: 33.3333%; height: 29px;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;">Interventions</span></td></tr><tr style="height: 29px;"><td class="align-center" style="width: 33.3333%; height: 29px;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;">Processes</span></td><td class="align-center" style="width: 33.3333%; height: 29px;"> </td><td class="align-center" style="width: 33.3333%; height: 29px;"> </td></tr></tbody></table>