3.14 Trouble Tickets

The Help Desk module contains all the Trouble Tickets opened by customers or internally by the Technical Support staff. They can be related to Companies/Contacts, a Product, Project, or Project Activity.
Trouble Tickets detail
In a Ticket display view there is an area for signing by the customer. This serves for the creation of an Intervention Report that can be sent to the customer in PDF format, containing all the Ticket data including the signature (as shown below).
Ticket Signature detail
 
Ticket Signature Window detail
 
Organizational layout of related modules
Comments
Conversations
Notes
PDF Maker
Messages
Activities (Calendar)
Tasks (Calendar)
Documents
Services
Service Contracts
Installations
Interventions
Processes