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Compose a new email. Download emails from the email server Messages module settings (user's personal settings) Mark message as read/unread Mark message as important Move e...

To share an email with another user, simply open a conversation on the email concerned. The “Conversations” tool (see specific chapter) is located at the bottom of the page, under the body of the email. Emails shared by means of a Conversation are flagged wit...

Attachments in .ics format are identified as invitations to attend an appointment and they create a pre-linked calendar event. The recipient can specify his/her intention of participating/not participating in the event. The message interface appears as shown b...

Layout: change the emails list layout Filters: set up filter rules for automatic transfer of emails into folders POP3: set up a secondary account in POP3 mode Warning! Once a secondary account has been configured in POP3 mode, a copy of th...

A mass mailing tool is available send an email to multiple recipients (20 max) in a single shot. Select the email recipients from the list view of the desired module, e.g. Leads, then click on the button  followed by Email, located above the records list. T...

The vtenext admin user can make email templates available to other users for use for single emails and for newsletters. The general characteristics of email templates applicable to both mails and newsletters are described below, while specific functions concer...

vtenext proposes an alternative solution to manage the exchange of information within your organisation, avoiding the transmission of emails or paper notes that cannot be tracked. To open the Talks module click the icon  on the right-hand toolbar. The scre...

vtenext keep users informed of the data of interest by means of the Notifications tool.Each user can define the following details from the Preferences tab: notification method: Email/vtenext (“Notify me via” field); frequency of unread notifications summar...

From version 19.10 you can receive a notification from the CRM when a new vtenext version update is available. Clicking on the update details will open a dedicated page that allows you to plan or postpone the vtenext update. Plan Update Click on PLAN UP...

vtenext features a simple but invaluable documents manager. Documents manager main characteristics: Store file type documents (uploaded locally) or links (url from the web); Create folders to store documents digitally; Assign documents to the user respon...

Document revisions can be managed by means of the “Add Revision” button in the OTHER tab. Once the revision is created, the list of previous versions will be available in the OTHER tab. To share a document click on “Share Document” to send a link by em...

Opening DOCUMENTS in a CRM entity makes it possible to upload one or more files using drag and drop. The system will present a popup that allows you to choose the upload method: individual files or single file in .zip format. The next step allows the user to c...

Notes can be found in the vtenext records, located at the bottom left (available in most modules), and on the main management panel, which is accessible from the icon on the light blue toolbar. The following options are available from the record: Make a te...

vtenext contains various tools for mass communications: Newsletter Campaigns Step 1: Campaign Step 2: Target Step 3: Newsletter Common variables to the target Wizard “Create Newsletter” Email Sending Statistics and more Manual management of uns...

The Newsletter module, integrated with the “Campaigns” module, is the vtenext solution for management of mass mailing of newsletters to accounts, contacts and leads towards an unlimited target of recipients for campaigns. In addition to sending marketing camp...

In order to create a regular newsletters (e.g. with weekly frequency) addressed to a specific target in your database, you must first create a new campaign that will act as the newsletters “container”. Note that “Campaigns” is a horizontal module that can b...

At this point the campaign recipients target must be defined, associating Targets and Campaigns. In the campaign tab, select the Target module and then Add Target in the Relations menu. If the target has already been created, use Select Target to select it.N.B...

Return to the campaign record and, through the “Relations” menu, choose the Newsletter module then choose Add Newsletter. A new newsletter tab will be created. Newsletter Name Choose a name that is connected to the newsletter objective (the name ...

Refer to the previous sections for the general template configuration instructions. There are special variables available for newsletter templates. Variables common to the target A single variable for mapping different fields according to the target. For exa...

As explained in section 6.1, the create/send procedure can be facilitated with the "Create Newsletter” wizard. In practice, the wizard proposes a 5-step procedure to create a newsletter. Warning! If you click the "Create Newsletter" button from the Campaign...