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15.5 Recycle Bin

The CRM includes a module called “Recycle Bin”, which allows users to restore deleted records from any module.
Using the search bar located in the lower-left corner and typing “Recycle Bin”, you will be able to click the corresponding menu item to open it.

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Recycle Bin detail

How to restore a deleted record?

First, in the upper-right menu, you must select the module from which the record was deleted (e.g., Accounts or Help Desk).

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Module selection from where restore the entities in detail

Once you have selected the module, a list of deleted records will appear. From here, you can filter the available fields to search for the deleted item.

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Here you can find several possibility:

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  1. By selecting manually different entities it is possible to restore them by clicking on the appropriate button placed in the upper left: RESTORE
  2. It is possible to restore a single entity by clicking the button "Restore" placed on the row of the selected record.
  3. By clicking SELECT ALL placed in the upper left you will select every removed record from the module you have chosen. Then, you can click on "Restore" to restore all the records. If you do this, you will be able to find those records by opening the module itself. 
  4. Eventually, by clicking EMPTY RECYCLE BIN, EVERY RECORD OF EVERY MODULE WILL BE REMOVED DEFINITELY!

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