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2.1 How to set up a Knowledge Bot

Step 1
Select the source from which to import the data that will be inserted into the Knowledge Bot stream. You can choose between: import from file, database, external systems or saved records.

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Step 2
At this point you will have to configure some records such as keywords, category and synonyms.

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Step 3
Once you have completed all the necessary steps, wait for the Chatbot's completion notification.

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Step 4
Once the Chatbot is configured, you will be able to preview and then download it directly from your Klondike installation.

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Knowledge Bots improve productivity and business efficiency. In fact, employees are freed from providing the same answers to similar questions, thus being able to concentrate on other high value-added activities.

By quickly helping users who need to get a quick answer to their question, customer service will be improved and there will be a considerable saving of time both for those asking the questions and for those providing the answer.

What are the benefits of a Knowledge Bot?

  • Optimization and autonomy in response times, thanks to a service available 24/7, and increased response rate.
  • Direct interaction with users, who will feel more involved and satisfied.
  • Improved customer satisfaction thanks to quick answers to their questions.
  • Personalized corporate communication with users who will develop a form of loyalty with the brand.
  • Save time and money by automating common questions.
  • Increased sales, with customers following a natural path to conversion.
  • Multilingual support which will increase your potential customer base.
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