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16.2 Example: Configuring a Customer Reminder Management Process
Business Process Manager Manual
16 Tool Processes
FLOW DESCRIPTION When invoked within a Standard process or another Tool process, an automatic email will be composed and sent to the email address of the Organization or Contact associated with the Ticket involved, using the parameters provided as input. If th...
16.3 Example: Actiovation of a Customer Reminder Management Process
Business Process Manager Manual
16 Tool Processes
Now let's take a look at the process in action. Set the Status to "Waiting for Response" on a Ticket associated with an Organization or Contact (Figure 1). Figure 1 After saving, the Standard Process is triggered and waits for 3 days for the Status to change. ...
16.4 Example: Process Tool Configuration with AI Actions
Business Process Manager Manual
16 Tool Processes
To view an example of a Tool process containing AI Actions, please refer to Chapter 3.A.5.