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Call Scenarios
At the same time, independently from the Teams notification, TeamsPhone Plugin searches the incom...
Introduction
When a call arrives in Microsoft Teams, the operator first sees the native Teams notification, in...
Edit a Configuration
Open the configuration detail page and click Edit. The edit form contains the same sections as th...
Configuration Detail Page
Open an existing configuration to view its detail page. Button Configuration displays the quick-a...
Create a New Configuration
Click + Create on the Popup Configurations page. The form contains four sections: Teams Popup Con...
Where to Find It
Popup configuration management is available in vtenext Settings. Search for Teams Popup Configura...
Search Modules and Fields
The central table defines which CRM modules TeamsPhone Plugin searches and which phone fields are...
Active Licence Management
The UPDATE LICENCE button is available in the upper-right corner of the Teams Connector page. It ...
Teams Connector Page Details
The Teams Connector contains two independent settings required for TeamsPhone Plugin: Licence act...
New Licence Management
When the plugin is installed for the first time, or when no valid licence is available, TeamsPhon...
The Teams Connector
After installation, TeamsPhone Plugin provides administrators with a dedicated configuration page...
Enable PSTN Call Notification
For TeamsPhone Plugin to receive the caller's number and start the CRM search, the company's IT a...
Installation Requirements
Before installing and using TeamsPhone Plugin, verify that the vtenext environment meets the requ...
Benefits
TeamsPhone Plugin turns an unexpected call into a prepared interaction by immediately providing t...
Where TeamsPhone Plugin Is Configured
TeamsPhone Plugin is configured in two separate areas of vtenext: Teams Connector, available in v...
Come Funziona
Il funzionamento di TeamsPhone Plugin si articola in tre fasi automatiche: Notifica della chiamat...
How It Works
TeamsPhone Plugin works in three automatic stages: Call notification: when a call arrives, Micros...
What Is TeamsPhone Plugin?
TeamsPhone Plugin is a native vtenext plugin that integrates Microsoft Teams telephony with the C...
Posizionamento del popup
L'intero popup è liberamente trascinabile sia in modalità espansa sia in versione minimizzata: pu...
Anatomia del Popup
Indipendentemente dallo scenario che si presenta (risultato singolo, multiplo o sconosciuto), il ...