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vtenext 25.02 Release Note
Cases Module The Cases module is designed to manage reports, issues, and internal requests within...
2 First steps: how to browse vtenext
This section consists in a brief introduction to vtenext for those who are accessing the system f...
2.1 System login
To login to vtenext enter your user credentials in the system login page and click on the Login b...
2.1.1 User session duration
The duration of the user session in vtenext depends mainly on the php session, that is on a param...
2.2 Home
When the user logs in to the CRM the user-specific home page can be displayed (this setting is ed...
2.3 Navigation methods: menus
The navigation within vtenext is guided from two menus positioned on the left and right of the sc...
2.3.1 Global Search
The global search function, located in the first place on the right-hand toolbar, allows interrog...
2.3.2 Fixed Icons
Processes: clicking on this icon gives access to the detailed view of all processes implemented i...
2.3.3 Contextual Icons
The button is used to create a new entity in the module in which you are currently positioned. W...
2.4 Search in module
To find a term in a specific module, press the icon search. The research result is temporary, in ...
2.5 Modules structure
The application is structured according to relations between the various modules, based on the pr...
Introduction
vtenext supports management of all customer-related flows, from acquisition to assistance, allowi...
1.1 Examples of vtenext application areas
Customer Acquisition & Sales Automated acquisition of potential accounts via contact webform; Lis...
1.2 Flows managed by vtenext
Customer acquisition cycle Acquired customer cycle Assistance cycle Purchasing cycle (vendors)
1.3 Notes on the manual (Disclaimer)
The images and functions of vtenext shown in this manual may be subject to minor changes with the...
vtenext Business 18.02 Release Note
USER PREFERENCES New Language Packs Four new language packs have been added to the user preferenc...
vtenext Business 18.05 Release Note
The update to version 18.05 includes the addition of a section dedicated to functionalities for p...
vtenext Business 19.10 Release Note
Automatic Updates via Interface This feature simplifies keeping the system up-to-date, ensuring t...
vtenext 20.04 release notes
BPMN engine improvements 1. Process History in detailview. In addition to the tab “Process graph”...
21 CRONJOB
Per il corretto funzionamento dell’applicazione occorre attivare nel cron/pianificazione attività...