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10.1 Trouble Tickets
A ticket applies across different areas: in HelpDesk it is considered as a request by the client,...
10.1.1 Service channels
The tickets can mainly come from three different communication channels: Phone: the client calls ...
10.2 Timecards
It is possible to associate resolution actions with the tickets. This is a second level of detail...
10.3 SLA
The Service Level Agreement defines the level of efficiency that a company is committed to mainta...
10.3.1 SLA configuration
To configure the SLA module, access the SLA.config.php file in the subfolder where the CRM module...
10.4 Activity tracking
Tracking is useful for always storing and monitoring the time invested on your customers for any ...
10.5 Services Contract
In vtenext there is the SERVICE CONTRACTS module dedicated to the management of a service sold to...
6.2.2 Requirements and settings for use of the Newsletter module
For correct use of the Newsletter module the following requirements must be met, or the following...
6.2.3 Newsletter Configuration (SMTP)
From Settings > Other Settings, is possible to access the newsletter configuration page, which al...
6.2.4 Attachments in Newsletters
Currently, sending newsletters that include attachments is not supported and is generally strongl...
6.3 SMS Module
vtenext can be enabled to send SMS text messages. To configure the transmission of SMS messages, ...
6.4 FAX Module
vtenext can be enabled to send faxes. To configure the transmission of Fax messages login as an A...
7. vtenext GDPR Web App
The vtenext GDPR APP is a self-service tool for personal data management by customers. To allow c...
7.1 How to create contact campaigns
Requirements: Use vtenext 19.10, making sure the system is configured for sending emails 1) First...
7.2 The App in detail
Process start email A pre-compiled email template introduces the requirement to confirm your choi...
8 Inventory: products, services and price books
To manage the sales process via vtenext, first you must define the products/services catalogue, t...
8.1.1 Products bundle
You can create and manage product bundles by defining parent-child type inter-product relationshi...
8.1.2 Configurable products and product variants
From vtenext 20.04 it is possible to manage product variants with the new module Configurable Pro...
8.2 Product Lines
A product Line combines a group of products that meet the same type of needs. In simple terms, a ...
8.3 Services
Like the Products module, designed to distinguish the catalogue of physical products in the inven...