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10.6 Installations
Some companies need to associate a specific serial or registration number to a sold product. vten...
10.5 Services Contract
In vtenext there is the SERVICE CONTRACTS module dedicated to the management of a service sold to...
10.4 Activity tracking
Tracking is useful for always storing and monitoring the time invested on your customers for any ...
10.3.1 SLA configuration
To configure the SLA module, access the SLA.config.php file in the subfolder where the CRM module...
10.3 SLA
The Service Level Agreement defines the level of efficiency that a company is committed to mainta...
10.2 Timecards
It is possible to associate resolution actions with the tickets. This is a second level of detail...
10.1.1 Service channels
The tickets can mainly come from three different communication channels: Phone: the client calls...
10.1 Trouble Tickets
A ticket applies across different areas: in HelpDesk it is considered as a request by the client,...
10 After-sales: trouble tickets and activity tracking
The after-sales phase is focused on customer support and requires: Managing any problems or cu...
11.2 Purchase Orders
Through Add Purchase Order from the reports menu of the supplier data sheet, you can attach a pre...
11.1 Vendors
In the same way as the Accounts registries, you can enter the vendor data sheets here that contai...
13.2 Charts
Once you have created a report you can generate a chart from it using the Create Graph button. ...
13.1 Reports
Reports are organised in folders. You can create new ones and delete them (only empty folders can...
13 Reports and charts
Through Reports and Charts, you can examine the data in vtenext and extrapolate them from differe...
14.9 Export/Import PDF Template
You can import or export the templates of the PDF Maker module in XML format using the appropriat...
14.8 PDF file name
In the PDF Maker Settings tab, you can define the name of the output PDF file. This option allows...
14.7 Custom Functions in PDF
It is possible to define custom functions for data processing within the PDF Maker. To add a cust...
14.6 Products Images in PDF
In the product block models, you can also add thumbnails related to the images uploaded in the pr...
14.5 Export to PDF
To generate a PDF, access the main module registry (e.g.: Quotes) and click the Other button in t...
14.3 Barcodes
It is possible to insert barcodes inside the template through the "Other information" Tab: It ...