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10.1.1 Service channels
The tickets can mainly come from three different communication channels: Phone: the client calls...
10.2 Timecards
It is possible to associate resolution actions with the tickets. This is a second level of detail...
10.3 SLA
The Service Level Agreement defines the level of efficiency that a company is committed to mainta...
10.3.1 SLA configuration
To configure the SLA module, access the SLA.config.php file in the subfolder where the CRM module...
10.4 Activity tracking
Tracking is useful for always storing and monitoring the time invested on your customers for any ...
10.5 Services Contract
In vtenext there is the SERVICE CONTRACTS module dedicated to the management of a service sold to...
10.6 Installations
Some companies need to associate a specific serial or registration number to a sold product. vten...
10.7 FAQs
FAQs (Frequently Asked Questions) refers to typical questions relating to the standard scenario, ...
11 Passive cycle: vendors and purchase orders
vtenext allows you to manage the passive cycle through the modules: Vendors Purchase Orders
8.1.1 Products bundle
You can create and manage product bundles by defining parent-child type inter-product relationshi...
8.1.2 Configurable products and product variants
From vtenext 20.04 it is possible to manage product variants with the new module Configurable Pro...
8.2 Product Lines
A product Line combines a group of products that meet the same type of needs. In simple terms, a ...
8.3 Services
Like the Products module, designed to distinguish the catalogue of physical products in the inven...
8.4 Price Books
The function of a price book is to collect a set of products whose price changes compared to the ...
8.5 Products and Services Import/ Export
With the export and import functions, you can exchange vtenext data with a large number of third-...
8.6 Inventory : Terms & Conditions
You can reach this option from Settings > Other settings > Inventory: Terms and conditions. It al...
9 Sales: from the potentials to invoice
The main modules and processes involved in the pre-sales, sales and after-sales phases are: Le...
9.2 Quotes
You can create a new quote through the reports and Add Quote menu from the potential, company or ...
9.3.1 Recurring billing from Sales Order
It is possible to activate the automatic generation of invoices from the sales order through the ...
9.4 Budget
The Potentials module shows information relating to their progress in relation to other linked it...