10.2 Timecards
It is possible to associate resolution actions with the tickets. This is a second level of detail, if a ticket requires more actions for the problem to be resolved.
|
Date |
Date of intervention |
|
Assigned to |
User or group of users |
|
Unit number |
Number of units involved in the intervention |
|
Time |
Time spent |
|
Product |
Link to the product concerned |
|
Ticket |
Reference Ticket |
|
Create Timecard |
If active, it allows you to create a new Intervention upon saving |
|
Change Status |
Change reported ticket status |
|
Assign ticket to |
Allows you to reassign the reported ticket |
The sum of the duration of Interventions relating to any given ticket is shown in the Hours or Days field of the ticket.