3.14 Trouble Tickets
The Help Desk module contains all the Trouble Tickets opened by customers or internally by the Technical Support staff. They can be related to Companies/Contacts, a Product, Project, or Project Activity.
In a Ticket display view there is an area for signing by the customer. This serves for the creation of an Intervention Report that can be sent to the customer in PDF format, containing all the Ticket data including the signature (as shown below).
Ticket Signature detail
|Organizational layout of related modules
|PDF Maker||Messages||Activities (Calendar)|