16 Tool Processes
16.1 Tool Processes: Configuration and Usage Modes
Starting with version 26.07, a new category of processes known as "Tool" processes has been intro...
16.2 Example: Configuring a Customer Reminder Management Process
FLOW DESCRIPTION When invoked within a Standard process or another Tool process, an automatic ema...
16.3 Example: Actiovation of a Customer Reminder Management Process
Now let's take a look at the process in action. Set the Status to "Waiting for Response" on a Tic...
16.4 Example: Process Tool Configuration with AI Actions
To view an example of a Tool process containing AI Actions, please refer to Chapter 3.A.5.