3.A.4 Call Process Tool

Allows you to invoke and execute a Tool Process. For more information about its configuration, refer to Chapter 16.

Once the desired tool has been selected, the expected Input Parameters are loaded and can be configured using process variables, as usual.

Unlike sub-processes, this action does not have the same limitations and can be called multiple times within the same process and also from different processes.

Below is an example of a tool call used to add a comment to a ticket. The parameters are those defined in the process tool, which in this case are the ticket ID and the comment text.