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10.6 Installations

Some companies need to associate a specific serial or registration number to a sold product. vtenext allows you to store this information in a special module that links customer and products. The Installations module allows you to track all the registration numbers that have been sold/hired to customers, while also monitoring the history of any assistance provided on the individual model.
For example, today you sell a "Brand – Model X" boiler to a customer, and you file it away with serial number XYZ1234 that identifies the model and the location (room 1). Tomorrow the same customer buys another boiler from you, the "Brand – Model X" to be located in room 2. It will be stored among the installations related to the customer with the JKW8900 serial line.
When the customer reports a fault in the first boiler, the ticket will be connected not only to the customer and to the generic product Boiler "Brand – Model X", but also to the serial XYZ1234.

An installation must necessarily be linked to:

  • A product, with which the article in the catalogue is identified;
  • A unique serial/registration number;
  • A customer (company);
  • An identification name (you can make it match the serial number in order to simplify any search);
  • A status to distinguish active machines from decommissioned ones.

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From the company registry, it will be possible to view, for example, the fleet of machines sold to the customer.

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The historical assistance on the product will be visible from the installation data.

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