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10.2 Timecards

It is possible to associate resolution actions with the tickets. This is a second level of detail, if a ticket requires more actions for the problem to be resolved.



Date of intervention

Assigned to

User or group of users

Unit number

Number of units involved in the intervention


Time spent


Link to the product concerned


Reference Ticket

Create Timecard

If active, it allows you to create a new Intervention upon saving

Change Status

Change reported ticket status

Assign ticket to

Allows you to reassign the reported ticket

The sum of the duration of Interventions relating to any given ticket is shown in the Hours or Days field of the ticket.